North West-based private housebuilder, Wain Homes, has retained its five star builder status from the Home Builders Federation (HBF) for the second consecutive year after recording impressive customer satisfaction results.
The HBF award is based on the results from the national new home Customer Satisfaction Survey, which is carried out independently by the National House Building Council (NHBC). For a homebuilder to attain Five Star status at least nine out of 10 of its customers must answer yes to the question ‘would you recommend your builder to a friend?’
Jim Wood, Wain Group managing director, said: “Wain Homes has always been passionately committed to providing the highest possible levels of build quality and service and I am extremely proud our customers feel we are achieving this.
“We have worked exceptionally hard as a team over the past year to ensure our customers are engaged and well informed during the buying process and looked after post purchase with outstanding after sales care.
“As a privately-owned company, we treat every customer’s property as if it were our own and the friendliness, care and attention to detail from our committed team means customers can buy a Wain home with total confidence.”